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Word of Mouth Marketing, Inc. logo

Northern Colorado
Greg Hernandez
970-567-2225

Denver Metro
Arizona, Forida & Texas
Ralph Young
303-955-1486

Customer Care Survey

To help yourself succeed, be certain you HONESTLY know yourself
(and then get the help to become better than you ever have been in business).

1. Do you accurately know who all of your very best clients are (names, lives, etc.)?	Yes No
2. Do you know what your clients really think about your service (good, bad, ugly)?	Yes No
3. Do you know exactly where your most enjoyable business comes from (profile)?	Yes No
4. Do you know precisely how to get more of that kind of business (strategy, plan)?	Yes No
5. Do you enjoy proactive (spontaneous) business comprising at least 50% of your total?	Yes No
6. Can you definitively quantify the ROI* (in dollars) from your conventional advertising?	Yes No
7. Do you really have the time and money to extravagantly thank your clients regularly?	Yes No
8. Do your clients actually think much about you after the sales transaction?	Yes No
9. Do you truly think much about your clients besides the sales transaction?	Yes No
10. Do your clients really know you care about them personally, as well as professionally?	Yes No
11. Are you consistently doing anything substantial to build enthusiastic loyalty?	Yes No
12. Are you communicating appreciation noticeably better than your competition?	Yes No
13. Do you have a distinct program for consistent, systematic follow-up and feedback?	Yes No
14. Do you know specifically why clients (would) choose you over other options?	Yes No
15. Do you confidently know that you have positive TOMA* with your top 20% clients?	Yes No
16. Do you enjoy 90+% open-rates and 30+% response-rates on your current mailers?	Yes No
17. Do you have a systematic process to generate a “steady stream” of referrals?	Yes No
18. Are you regularly doing what you truly enjoy and do best in/for your business?	Yes No
19. Are you experiencing all of the business relationship opportunities that you want?	Yes No
20. Can you implement a comprehensive year-long follow-up program on your own?	Yes No
21. Can you assemble such a system with quality gifts for under $30/client per year?	Yes No

Name:
E-mail address:
Phone#:

Your results will remain strictly confidential and we will not share your personal or contact information with any third party. By submitting this survey you are authorizing us to contact you.

* TOMA = Top of Mind Awareness ROI = Return on Investment